If your payment of an order has not been made yet, you may cancel it by contact our online service or Email us.If your order has not been paid in 30 days, it will be cancelled automatically. [Detailed]

We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind.The good news is that after placing your order, the... [Detailed]

If you insist on cancelling the order, please contact our customer center at: overseas@ttbvs.com. [Detailed]

Definition: the item received by the buyer lacks some functions.Handling MethodsTtbvs: product descriptionBuyer: the buyer needs to complain about the product problems and provide related images and/... [Detailed]

Case 1: The item is in transit. It refers to any delivery failure case except for customs detention. The tracking information shown on the carriers official website includes customs cleared, leaving t... [Detailed]

It refers to the case when the package is held in detention by customs. The dispatching party should be responsible for providing evidences to clear the customs.Case 1: If the item is held in detentio... [Detailed]

Tracking information is unavailable - No information can be found on the carriers official website for the tracking number provided. In this case, we will take the full responsibility and make a full ... [Detailed]

It refers to the case when the tracking information is available on the official website of the shipping carrier shows that the order has been successfully delivered to the destination.Suggested Solut... [Detailed]

It refers to the case when the tracking information on official website about shipping carrier shows that the order has been successfully delivered to the destination.Suggested solutions:Case 1: The i... [Detailed]

Ttbvs has the right not to handle the case when the buyer fails to provide any valid evidences in 7 working days. If you are not satisfied with the items you received and want to start a dispute case ... [Detailed]

If you are not satisfied with the package you received and want to open a dispute. Please follow the steps below:1) Sign in your account and go to contact our online service or find the contact Email... [Detailed]

Thank you for accessing the website ("Site") of TTB Vision Co.,Ltd. At ttbvs.com, we guarantee you that your personal information remains strictly confidential. We do not save your payment i... [Detailed]